Refund policy
Return and Refund Policy
Last updated: August 16, 2026
At Belt Buddy, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may contact us to request a return, replacement, or refund.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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The product must be unused and in its original condition.
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The product should be returned with its original packaging, where applicable.
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You must provide your order details and reason for the return.
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Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please include your order number and clear photographs of the product so that we can review the issue and provide an appropriate resolution.
Depending on the situation, we may offer a replacement or refund.
Refunds
Once your return or refund request has been approved, the applicable refund will be processed after the returned product has been received and inspected, where a return is required.
Refund processing times may vary depending on the original payment method and payment provider.
Return Shipping
If the return is due to receiving a damaged, defective, or incorrect product, Belt Buddy may provide an appropriate resolution, including reimbursement of reasonable return shipping costs where applicable.
For returns due to reasons other than a product defect, damage, or our error, return shipping costs may be the customer's responsibility.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
Orders that have already been processed, dispatched, or shipped may not be eligible for cancellation and may need to be handled through the return process.
Contact Us
For all return, refund, replacement, or cancellation requests, contact:
Please include your order number and relevant details so we can assist you as quickly as possible.